Effective Date: 12-01-2025

Welcome to Brilliant Aim (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our web design and hosting services. By accessing or using our services, you agree to these Terms. If you do not agree, please refrain from using our services.

1. Introduction

These Terms outline the agreement between you (the “Client”) and [Your Business Name] regarding the provision of web design, development, hosting, and associated services.

2. Service Description

2.1 Web Design Services

• We create custom website designs tailored to your business needs.
• Our services include responsive design, integration with Content Management Systems (CMS), and functionality as per agreed project specifications.
• Changes to the project scope after commencement may incur additional fees.

2.2 Web Hosting Services

• Hosting packages include shared, VPS, or dedicated options, as per the selected plan.
• We guarantee 99.9% uptime, excluding scheduled maintenance or factors beyond our control.
• Technical support is available 24/7 for hosting-related issues.

2.3 CMS Support

• We support various CMS platforms, including WordPress, Joomla, Drupal, and Magento, ensuring compatibility with your hosting environment.
• CMS installation, customization, and plugin integration are available upon request.

3. Your Obligations

• Provide accurate information and content required for service delivery.
• Ensure that all content supplied for your website is legal and does not infringe on any third-party rights.
• Use our hosting services responsibly, adhering to all applicable laws and prohibitions, including refraining from hosting illegal, offensive, or malicious content.

4. Payment Terms

• Payments must be made as per the agreed schedule outlined in the invoice or contract.
• Hosting services are billed on a recurring basis, and non-payment may result in service suspension or termination.
• Late payments may incur additional fees.

5. Ownership and Intellectual Property

• Ownership of the website design and code is transferred to the Client upon full payment.
• Hosting infrastructure, third-party plugins, and software licenses remain the property of their respective owners.
• You may not resell, distribute, or share our hosting services without prior written consent.

6. Refund Policy

• Web design services are non-refundable once the project has commenced.
• Hosting service refunds are prorated based on the unused period, excluding setup fees and domain registration.

7. Service Level Agreement (SLA)

• We strive to provide a seamless service experience with minimal downtime.
• Maintenance and updates will be scheduled outside peak hours to reduce disruptions.
• We are not liable for service interruptions caused by external factors, including internet outages, third-party failures, or acts of nature.

8. Confidentiality

We respect your privacy and confidentiality. All sensitive information provided by the Client will be safeguarded and not disclosed to unauthorized third parties.

9. Termination

• Services may be terminated by either party with written notice.
• Upon termination, all files and data will be retained for a limited period, after which they will be deleted unless otherwise agreed.
• Breach of these Terms, including misuse of hosting services, may result in immediate termination.

10. Disclaimers

• Services are provided “as-is” without warranties of any kind.
• We do not guarantee specific results, including search engine rankings or guaranteed traffic.
• We are not liable for direct, indirect, or consequential damages resulting from the use or inability to use our services.

11. Limitation of Liability

Our liability is limited to the amount paid by the Client for the specific service. We are not responsible for losses, including data loss or business interruptions.

12. Amendments to Terms

We reserve the right to amend these Terms at any time. Clients will be notified of significant changes via email or website announcements. Continued use of services constitutes acceptance of revised Terms.

13. Governing Law

These Terms are governed by the laws of Punjab/Pakistan. Any disputes arising from these Terms shall be resolved in the courts of Multan.

14. Contact Information

For questions or concerns, contact us at:

Email: support@brilliantaim.com
Phone: +92300 9164080
Address: Qadrabad Main Gali Khad Factory Road Near New Kachari Punjab Multan